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Policies

SHIPPING

SHIPPING RATES

Shipping rates are calculated on check out. Any shipping overage of $1 USD or more will be returned in the form of a store credit. If shipping has been under calculated, you will receive a separate invoice to make up the difference in cost. Packages are typically sent via First Class, Priority, Priority Flat Rate or Priority Regional Rate Box but for larger than typical orders, it may be cost effective to send another way.

SHIPPING ADDRESS

It is the customer's responsibility to put the correct shipping address in PayPal when checking out. I am unable to change the address or ship to any other address other than the shipping address entered in PayPal. If you enter the desired shipping address on our website during checkout, that same shipping address must match in PayPal for us to ship there. So Cheeky will no longer have our seller protection if we ship to a different address than what is listed in Paypal upon check out. If you realize you have selected an incorrect shipping address in Paypal after you pay, please contact us right away!

ORDER PROCESSING

Order processing time is 3-5 business days for fabrics in stock. All customers should receive an automatically generated email confirmation with tracking number when a label is printed. Please understand it still may be 1-2 days before USPS picks up your package for shipping or we can get to the post office.

COMBINED WEBSITE SHIPPING

We strive to combine orders when possible, but this is not always possible. If you have placed separate orders always make sure to contact us so we can do our best to get it all out together if possible.

INTERNATIONAL SHIPPING

International shipping is substantially higher than domestic shipping and customers are responsible for all taxes, VAT, broker fees, clearance fees, misc fees or duties assessed on the order. We will not under value the package or mark the package as a gift. There are no cancellations or refunds of orders. Shipping is calculated when you check out via the website. The time it takes for your package to arrive to you is beyond our control. Please understand international shipping can take up to 4-6 weeks or longer to arrive.

 

RETURNS

There are no returns or order cancellations on cut fabric yardage. We try to accurately describe our fabrics as best as possible. Sometimes colors might be slightly off due to differences in computer monitors and lighting during photography. We cannot guarantee large continuous yardage but will do our best to always offer continuous when possible.

If there is an error with your order, please contact us within 48 hours of receipt of your order. Returns must be shipped by the return label date. We will be unable to honor returns/exchanges for order errors if the item is not shipped by the label ship date or if we are not contacted within 48hrs.

There are no returns or order cancellations on pre-sale or pre-order fabric under any circumstances including delayed arrival of production. Delays of any and all pre-sales and pre-orders are beyond our control. If we do happen to agree to grant a refund for extenuating circumstances for a pre-sale or pre-order, this this will be done on a case by case basis.

All clearance items are FINAL SALE. No returns, refunds or cancellations on clearance items.

 

 

PRE ORDERS

Items sold as a pre order are not in stock at the time of purchase. This fabric has a turn around time typically of 6-12 weeks once production begins but timing can vary due to things out of our control. I will make sure to keep everyone up to date in the So Cheeky Fabric group on Facebook so make sure to join there if you are not a member.

When purchasing this fabric you are agreeing that you understand this fabric is not available on hand and that you understand the wait time.



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